Thank you for purchasing tickets for the JHUFILMFEST. We want you to have the best possible experience. This Refund Policy outlines the terms under which refunds may be provided.
All ticket sales are final. However, refunds may be granted under certain circumstances, such as major event changes or cancellations.
If an event is canceled, you will be entitled to a full refund, including all service charges. We will notify ticket holders via email and our website.
In the event of rescheduling, tickets will remain valid for the new date. If you are unable to attend the rescheduled event, please contact us within 7 days of the announcement for a refund.
To request a refund, please email our customer service team at [email protected]. Include your order number and a brief explanation of the reason for the request.
Once a refund is approved, it will be processed within 7-14 business days. The refund will be issued to the original method of payment.
Please note that merchandise and food purchases are not refundable.
If you have any questions regarding our refund policy, please contact us: